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System under maintenance. Offline or reduced functionality

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mPulse - Minor Maintenance Completed

by Community Manager ‎04-28-2017 10:27 AM - edited ‎04-28-2017 10:33 PM

22:32 PDT April 28: mPulse Maintenance Complete

We have completed our maintenance, and mPulse is functioning normally at this time.

 

19:05 PDT April 28: mPulse Maintenance In Progress

We are starting our maintenance now.

 

19:00 PDT - 23:00 PDT April 28: mPulse Maintenance Planned

The system will remain online, during this window, we will be deploying hotfixes to our mPulse UI/API and  beacon processing systems. There may be a brief interruption in realtime dashboard updates during the deployment of the hotfixes. In order to eliminate false alerts during the restarts, we will be disabling mPulse alerting during much of the maintenance window.

mPulse Service Degradation - Resolved

by Community Manager ‎04-27-2017 08:42 AM - edited ‎04-27-2017 10:32 AM

10:32 PDT April 27: mPulse Degradation - Resolved

This incident is resolved - dashboard performance returned to normal at 10:00 PDT, and we enabled alerts at 10:25 PDT. mPulse is functioning normally at this time.

 

09:57 PDT April 27: mPulse Degradation - Update

We are making progress at stabilizing the system and resuming normal beacon flow, and we should have mPulse functioning normally within the next hour.

 

08:52 PDT April 27: mPulse Degradation - Update

We have disabled mPulse alerts while we restart one of our beacon processing systems.

 

08:42 PDT April 27: mPulse Degradation 

We are experiencing an issue with our beacon processing systems, and dashboards may not be loading correctly at this time.  This issue started at 08:25 PDT, and we are investigating.

mPulse Service Degradation - Resolved

by Community Manager ‎04-25-2017 02:23 AM - edited ‎04-25-2017 03:03 AM

3:03 PDT April 25: mPulse Degradation - Resolved

This issue is resolved, as of 2:54 PDT.  There may be a few beacon gaps from during the event, and those will fill in within the next half hour.

 

2:23 PDT April 25: mPulse Degradation 

We are experiencing a repeat of the issue with our beacon processing systems from earlier today; dashboards may not be loading correctly at this time.  This issue started at 1:58 PDT, and we are investigating.

mPulse - Service Degradation - Resolved

by Community Manager ‎04-24-2017 03:34 PM - edited ‎04-24-2017 04:03 PM

16:03 PDT April 24: mPulse Degradation - Resolved

This issue is resolved, as of 15:55 PDT.  There may be a few beacon gaps from during the event, and those will fill in within the next half hour.


15:34 PDT April 24: mPulse Degradation 

We are experiencing a repeat of the issue with our beacon processing systems from earlier today; dashboards may not be loading correctly at this time.  This issue started at 15:15 PDT, and we are investigating.

mPulse - Service Degradation - Resolved

by Community Manager ‎04-24-2017 02:31 PM - edited ‎04-24-2017 02:42 PM

14:41 PDT April 24: mPulse Degradation - Resolved

This issue is resolved, as of 14:30 PDT.  There may be a few beacon gaps from during the event, and those will fill in within the next half hour.

 

14:30 PDT April 24: mPulse Degradation 

We are experiencing an issue with our beacon processing systems, and dashboards may not be loading correctly at this time.  This issue started at 14:03 PDT, and we are investigating.

mPulse - Service Degradation - Resolved

by Community Manager ‎04-22-2017 05:41 PM - edited ‎04-22-2017 05:41 PM

17:41 PDT April 22: mPulse Degradation - Resolved

We have resolved an issue with the mPulse APIs that was preventing the creation of tokens; Query and Repository API token requests were failing from 19:40 PDT yesterday (4/21) through 17:40 PDT today (4/22).  We have reverted the change that caused the problem.