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All Clear



System under maintenance. Offline or reduced functionality

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Maintenance planned. See notes below.

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System operating under reduced capacity/performance.

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System offline

On 9pm PST, Friday, 1/20/17, we will be implementing a TLS protocol (HTTPS) security update for the front-ends of our SaaS service products: mPulse, TouchTest Lite, Trial and Try. Once updated, incoming connections to these services will require a minimum of TLS 1.2 for encryption. Using TLS versions prior to 1.2 is no longer recommended.

 

This change will only impact users with very old browsers, such as Android versions before 5.0 and Microsoft IE versions 10 and below - these browsers will be unable to negotiate an HTTPS connection with our services.

 

If you experience problems accessing mPulse, TouchTest Lite, Trial or Try after 1/20/17, please contact our Support team for assistance.

mPulse - Minor Maintenance Complete

by Community Manager ‎01-13-2017 02:36 AM - edited ‎01-13-2017 02:56 AM

2:55 PST January 13: mPulse Maintenance Complete

We have completed the restart and mPulse is functioning normally at this time.


2:48 PST January 13: mPulse Maintenance In Progress

We are performing the restart now.

 

2:45 PST - 3:00 PST January 13: mPulse Maintenance Planned

The system will remain onlineduring this window, we will performing an emergency restart of a component of our beacon processing infrastructure.  There may be a brief interruption in realtime dashboard updates during the restart.

mPulse - Minor Maintenance Complete

by Community Manager ‎01-12-2017 04:35 PM - edited ‎01-13-2017 09:47 PM

21:47 PST January 13: mPulse Maintenance Complete

We have completed our maintenance and mPulse is functioning normally at this time.

 

19:00 PST January 13: mPulse Maintenance In Progress

We are starting our maintenance now.

 

19:00 PST - 23:00 PST January 13: mPulse Maintenance Planned

The system will remain onlineduring this window, we will be deploying hotfixes to our mPulse UI/API systems and beacon consolidator grid. There may be a brief interruption in realtime dashboard updates as these fixes are rolled out and systems restarted.

mPulse - Minor Maintenance Complete

by Community Manager ‎01-03-2017 05:13 PM - edited ‎01-03-2017 09:57 PM

21:57 PST January 3: mPulse Maintenance Completed

We have completed our maintenance, and mPulse is working normally at this time.

 

20:01 PST January 3: mPulse Maintenance In Progress

We are starting our maintenance now.

 

20:00 PST - 22:00 PST January 3: mPulse Maintenance Planned

The system will remain online, during this window, we will be performing maintence on our consolidator grid. There may be a brief interruption in realtime dashboard updates as this is occuring. 

mPulse - Service Degradation - Resolved

by Community Manager ‎12-31-2016 04:28 PM - edited ‎12-31-2016 05:20 PM

5:19pm PST December 31: mPulse Service Degradation

From 3:58pm to 4:38pm PST, we experienced a drop in traffic from our Main and Collectors, this resulted in the UI being intermittently unavailable and a possible drop in beacon traffic durring this time. Due to the nature of this event, we will not be able to replay any missing beacons. We have put a fix in place and are continuing to investigate.

 

4:26pm PST December 31: mPulse Service Degradation

Starting at 4:00 PST we began seeing trouble reaching the main site and also problems with our beacon processing. We are investigating and will update as soon as we know more.

mPulse - Minor Maintenance Completed

by Community Manager ‎12-15-2016 04:24 PM - edited ‎12-16-2016 06:56 PM

18:56 PST December 16: mPulse Maintenance Completed

We have completed our maintenance, and mPulse is working normally at this time.

 

18:15 PST December 16: mPulse Maintenance In Progress

We are starting our maintenance now.

 

18:00 PST - 19:00 PST December 16: mPulse Maintenance Planned

The system will remain online, during this window, we will be deploying hotfixes to our mPulse UI. There may be a brief interruption in realtime dashboard updates during the deployment of the hotfixes.