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Conductor Certificate Update

by Community Manager on ‎04-27-2016 04:53 PM - last edited on ‎04-28-2016 02:32 PM by Community Manager



The certificate for Conductor has expired which will prevent CloudTest users from recording HTTPS sites.  You will get an error as the proxy will be unable to do the recording.  


Note: For those of you using iOS or Android, please go to Android and iOS SOASTA SSL Certificates to download the appropriate certificate files and visit the Using a Conductor as a Proxy help article for instructions.


For example, in Internet Explorer, it will look like the following:

Screen Shot 2016-04-27 at 4.50.55 PM.png


In Google Chrome, it will look like the following:

Screen Shot 2016-04-27 at 4.39.16 PM.png


There are two ways to fix this issue:

  1. Upgrade to build 56.22. This build shipped on April 28, 2016.
  2. If you can't upgrade your CloudTest environment, you can download and update the appropriate Conductor for your OS from the following links:

    Once you upgrade your Conductor, you should not try to upgrade again unless you are at build 56.22 or above.

How to Update Your Conductor


The steps to update your Conductor are as follows:

  1. Download the updated Conductor from the appropriate link above.
  2. Install the Conductor.  Note that the conductor will install the certificate.
  3. The conductor will ask you to confirm that you will update the certificate.
    Pasted image at 2016_04_27 06_08 PM.png
  4. Enter your user and password, if prompted.
    Pasted image at 2016_04_27 06_08 PM-1.png
  5. If the certificate is not updated, you can manually install as follows:
    1. For IE or the Windows version of Chrome you can find instructions here.
    2. For Firefox, you can follow the instructions here to re-import the certificate.
    3. For Chrome or Safari on Mac, follow the instructions below:

Re-importing your certificate on Chrome or Safari on Mac


Note: Normally, you can skip this step. The instructions below are only needed if the automatic certificate import fails.


  1. Download the certificate from this article. See attachment below.
  1. Double click on the file to open the Keychain Access.



  1. Delete the existing certificate.



  1. Go back to Finder, then import the certificate by double-clicking the file that you've downloaded.



  1. Double click the new certificate.



  1. Select Always Trust in the When using this certificate field.


on ‎06-10-2016 02:47 PM

I found a new one myself and recording is working now. Thank you so much for your help!

Please close the case.