Knowledge Base

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This topic presents some common issues in the installation of the SOASTA Conductor. Unknown Host Exception In some cases, an unknown host exception error may occur if the machine name cannot be found (e.g. the host machine cannot resolve its own host name). For example, this error can occur if the machine is not listed in its own /etc/hosts file, which can prevent the DNS server from resolving it. This error can be remedied by adding the host's name to the /etc/hosts file, by using either 127.0.0.1 or the machine's actual IP address.
SOASTA Conductor launch failure on Ubuntu (64 bit) On 64-bit Ubuntu systems, running the SOASTA Conductor might fail with the following error: $ ./Conductor ./Conductor: 21: /home/mukul/Desktop/Conductor/lib/jre/bin/java: not found SOASTA Conductor will fail on 64-bit Ubuntu versions when it attempts to run the 32-bit java binary (which ships with SOASTA Conductor) if the ia32-libs is not installed. In such cases, it will be necessary to complete ia32-libs installation before proceeding. This package can be installed via the command line using sudo apt-get install ia32-libs.
In some cases, when contacting customer support the Conductor Log will be requested by SOASTA staff. The Conductor.log file contains information that may be pertinent to Technical Support. This file can be accessed via the View Log contents command in SOASTA Conductor for the given OS. Refer to Retrieving the Conductor Log for Support.